Refund & Cancellation Policy
Nine Grains Organic
Last Updated:25/11/2025
1Overview
At Nine Grains Organic, we strive to provide high-quality natural and organic products with utmost care in manufacturing, inspection, packaging, and delivery. This Refund & Cancellation Policy outlines the conditions under which orders may be cancelled, replaced, or refunded. By placing an order with us, you agree to abide by the terms mentioned below.
2Order Cancellation — Before Shipping
Once an order is placed and payment is completed, it immediately enters processing. Because of this:
Orders can only be cancelled within 12 hours of placement
And only if they have not been dispatched
Cancellation requests must be sent via email or official contact channel
If the order has already been shipped, cancellation will not be possible
✓ If cancellation is approved, refund (if applicable) will be processed through original payment method.
3Refund / Replacement Eligibility (Manufacturing Defect Only)
Refund or replacement is allowed only under the following conditions:
For these cases, you must:
We may ask for additional verification if needed.
4No Refund for Customer Preference Issues
❌ Refunds or returns will NOT be provided for:
Please note: Natural products react differently for different individuals, and we cannot guarantee identical results for all.
5Return Procedure
If your product qualifies for return or replacement:
You must contact us within 48 hours of delivery
Send proof (photo/video) of issue
Once verified, we will guide whether item needs to be shipped back or replacement/refund will be issued directly
📦 If return shipping is required:
- • We will provide return instructions
- • Return shipping cost may or may not be covered depending on case assessment
6Refund Method & Timeline
If the claim is approved and refund is applicable:
💳Refund Method
Refund will be issued only through original payment method
⏱️Processing Time
Refund processing usually takes 5–7 business days from approval
⚠️ Please note: Additional time may apply depending on bank/card processing timelines. We do not offer instant cash refunds or cash-on-delivery refunds.
7Damaged Packaging at Delivery
If at the time of delivery the package looks:
Torn box
Broken seal
Tampered packaging
🚨 You must:
Once officially recorded, we will take action with courier partner and arrange replacement.
8Missing Item in Shipment
If one or more products from the order are missing:
✅ Once verified, resolution will be provided promptly.
9Product Usage Disclaimer
Since we deal with natural & organic products:
⚠️ Refunds for personal skin/health reactions are not applicable.
10Force Majeure Situations
We are not liable for delays or issues arising from circumstances beyond our control, including:
These do not qualify for refund or cancellation claims.
11Contact for Refund, Claim or Complaint
To initiate a refund or return request, please contact our support team:
Email – Support@ninegrainsorganic.com
Website – https://ninegrainsorganic.com
Contact Page Form
📋 Please include:
We will respond as soon as possible.
12Final Authority
Nine Grains Organic reserves the right to make final decisions on returns, replacements, and refunds based on:
All decisions made by Nine Grains Organic in this respect shall be considered final and binding.