Privacy Policy
Nine Grains Organic
Last Updated:25/11/2025
1Introduction
At Nine Grains Organic, we value and respect the privacy of our customers and visitors. This Privacy Policy describes in clear detail how we collect, use, store, manage, and protect your personal information when you browse, interact with, or purchase from our website at ninegrainsorganic.com. By continuing to use our platform or by making purchases through it, you explicitly acknowledge and agree to the practices described in this policy.
2Information We Collect
We collect information to improve your shopping experience, ensure accurate processing of orders, and maintain security and reliability in our operations.
2.1 Personal Information
When you place an order, register on our website, or communicate with us, we may collect:
- ✓Your full legal name for identification and invoicing
- ✓Contact email address for confirmations, notifications, and support
- ✓Phone number for order updates or delivery coordination
- ✓Billing & shipping address required for invoice generation and logistics
- ✓Interaction history such as queries, complaints, and support communications
- ✓Account credentials (if you create an account)
This information helps us uniquely identify you as a valued customer and deliver our services accurately and efficiently.
2.2 Transaction Information
In the process of making a purchase, we receive details such as:
- •Payment method preference (UPI, debit/credit card, wallet, etc.)
- •Transaction success or failure confirmations
- •Razorpay reference IDs and timestamps
🔒 Important Security Note:
We do not store any sensitive banking information such as card numbers, CVV, UPI PINs, passwords, OTPs, or authentication tokens. All such financial data is directly processed through certified and PCI-DSS compliant payment gateway partners such as Razorpay.
2.3 Technical and Analytical Information
When you interact with our site, we may automatically collect certain technical data via analytics tools and cookies including:
- ▸IP address identifying geographical region
- ▸Browser and device type for UI optimization
- ▸Operating system version and performance parameters
- ▸Pages browsed, time spent, and navigation flow
- ▸Referrer URLs (e.g., if you come via Google search or social link)
This information is aggregated and used only for performance optimization, traffic analysis, and improving customer experience.
2.4 Cookies and Tracking Technologies
We may use cookies, pixel tags, and local storage data to identify returning users, maintain shopping carts, store preferences, and personalize browsing. You may choose to disable cookies through your browser settings; however, doing so may limit or reduce certain functionalities or user conveniences on our website.
3How We Use Your Information
Your data is used carefully and responsibly for legitimate business purposes, such as:
At no point do we exploit your information for unauthorized marketing, nor do we sell or trade your information for monetary benefit.
4Sharing and Disclosure of Data
We only share personal information where absolutely necessary to operate our business processes:
4.1 Courier and Logistics Partners
Your name, address, and phone number may be shared with registered delivery partners solely for successful shipment fulfillment.
4.2 Payment Service Providers
Payment information is routed through secure partners such as Razorpay for authentication, authorization, and settlement. We never access or store your financial credentials.
4.3 Legal and Compliance Authorities
We may disclose necessary information if legally compelled by:
- • Court order
- • Government request
- • Applicable laws or regulatory procedures
This is strictly limited to compliance and not discretionary information sharing.
We do not share your data with advertisers, data brokers, or external marketers.
5Protection and Security of Your Data
We take data security seriously and implement multiple protective layers including:
- 🔒End-to-end encryption through SSL protocol
- 🔒Controlled server access with restricted authentication
- 🔒Data minimization — storing only what is required
- 🔒Regular internal review and auditing of security measures
- 🔒Industry-standard digital safeguards to prevent unauthorized access, alteration, misuse, destruction, or disclosure of user data
Although no online system can guarantee absolute and perfect security, we exercise all reasonable measures to safeguard your information with diligence.
6Data Retention and Deletion
Customer data is retained only for as long as necessary to:
- • Complete purchases
- • Maintain transaction history for taxation and accounting
- • Provide warranty or service support
- • Uphold legitimate business interests
You may request deletion of your account or personal data (except data legally required for tax and compliance) by contacting us.
7Children's Data
Our services are intended for individuals aged 13 and above. We do not knowingly collect or solicit data from minors. If we become aware of incorrect data acquisition, we will promptly remove it.
8Email, SMS, and Communication Policy
When you provide your contact details, you may receive:
You can unsubscribe from promotional messages at any time, while transactional communications will still be sent as they are essential to order processing.
9External Links Disclaimer
Our site may contain links to third-party websites for reference or integration. Please note that their privacy practices are independent of ours, and we do not assume responsibility for their content or data handling policies.
10Your Rights as a Customer
You have the right to:
- ✓Request access to your stored personal data
- ✓Request correction of inaccurate or incomplete data
- ✓Request data deletion under applicable conditions
- ✓Withdraw consent for promotional communications
- ✓Ask how and where your data is being used
We will respond to such requests within a reasonable timeframe.
11Changes to This Policy
We may revise this Privacy Policy periodically to align with legal compliance or improvements in business practices. Any such changes will be updated on this page with a new revision date. You are encouraged to review this document occasionally to stay informed.
12Contact Information
For privacy-related queries, data concerns, or removal requests, please reach out to us at: