Shipping Policy
Nine Grains Organic
Last Updated:25/11/2025
1General Shipping Overview
At Nine Grains Organic, we are committed to ensuring that your orders are delivered safely, promptly, and in excellent condition. We take utmost care in packaging and handling each product to ensure that it reaches you undamaged. This Shipping Policy outlines the procedures, timelines, and expectations for order processing and delivery.
2Serviceable Locations (India Only)
We currently ship our products within India only, through trusted courier and logistics partners. Depending on the pincode, courier availability and serviceability may vary.
If the shipping address is outside our servicing network, we will notify you and provide an alternate solution or refund if necessary.
3Order Processing Time
Once your order is successfully placed and payment confirmed, we require a processing time for:
Product picking from inventory
Quality inspection
Secure packing
Courier assignment and dispatch
⏱️ Processing Timeline:
Typically, orders are processed and dispatched within 48 hours. During peak seasons, new product launches, sale periods, or due to stock availability, processing time may vary — but we always aim to keep delays minimal.
4Estimated Delivery Time
Once the order is shipped, the actual delivery timeframe depends on your geographical location and courier logistics:
Metro Cities
2-4 daysMajor metropolitan areas like Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad
Tier 2 & 3 Cities
3-6 daysOther major cities and towns across India
Remote / Interior Locations
5-9 daysVillages, rural areas, and hard-to-reach locations
⚠️ Please note: These are estimated delivery windows; exact delivery may vary due to factors beyond our control.
5Tracking & Order Updates
After your order is shipped, you will receive a tracking link via:
Detailed tracking information
SMS
Quick status updates
Real-time notifications (where applicable)
This allows you to track your order's real-time journey from our facility to your doorstep.
6Packaging & Product Safety
All shipments are carefully packed with suitable protection materials to:
We take packaging seriously and continuously refine our methods for maximum safety.
7Delivery Attempts
In case you are unavailable at the time of delivery, our courier partner will generally make:
Up to 2-3 delivery attempts
Our courier will try multiple times to ensure delivery
⚠️ Important:
If unsuccessful after all attempts, the package may be returned to us. We will try to contact you before the order is considered undeliverable.
8Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping details. Incorrect/incomplete address entries may result in:
⚠
Delays
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Delivery failures
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Extra re-shipping costs
💡 If corrections are needed, please contact us within 12 hours of placing the order.
9Courier Delays Beyond Our Control
While we strive to deliver your products within the estimated time, delays may occur due to:
Such delays are not considered grounds for cancellation or compensation.
10Damaged or Tampered Shipments
If the package appears damaged, opened, or tampered with at the time of delivery:
✅ We will investigate and assist with a replacement or refund as per our policy.
11Multiple Products & Split Shipments
If multiple items are ordered at once, they may be shipped separately based on:
Stock availability
Warehouse locations
Packaging requirements
In such cases, you will receive tracking details for each shipment.
12Shipping Charges
Shipping charges (if applicable) will be clearly indicated during checkout before final payment. Some offers or order values may qualify for free shipping at our discretion or promotional periods.
13Customer Support for Shipping Queries
For any shipping-related issues, assistance, or clarification, you may contact us through:
Phone (if applicable)
Contact Form on website
We aim to respond promptly and resolve concerns professionally.
14Acceptance of Shipping Policy
By placing an order on our website, you automatically agree to the terms mentioned in this Shipping Policy.